Be your customers' first choice - everytime

11 September 2024

Choosing where to eat or enjoy a drink comes down to the food, the atmosphere and the service. Having employees with the right skills and knowledge helps make your establishment the top choice for your customers.

The New Zealand Certificates in Food and Beverage or Cookery are designed to help you do just that.

ServiceIQ's business qualifications give your talented employees with management potential, the skills they need to take on greater responsibility in your business.

They are easily achieved by your employees, on the job, and at a pace that works for them and your business.

Benefits for your business

Upskilling your employees in this on-job training helps you:

• meet your customers’ expectations for great service
• get top reviews and recommendations
• increase productivity and sales
• boost morale and teamwork, and retain
• skilled employees
• continually improve service with new skills.

Benefits for your employees

• Upskilling your employees in this on-job training helps them:
• take on more responsibility with confidence
• understand the importance of their role for your business and customers
• increase their job satisfaction
• gain a nationally-recognised qualification to build a career.

Interested to learn more? Download the latest ServiceIQ flyer for clubs here or contact intel@serviceiq.org.nz or call the team on 0800 863 693.

Online LCQ

ServiceIQ’s online LCQ@work is the best option for your club because:

• It’s convenient. Staff can study online at their own pace and any time, without having to travel or attend classes. They can access the course materials from any device with an internet connection.
• It’s comprehensive. The course covers everything needed to know about alcohol laws and regulations, host responsibility, harm minimisation and customer service. There are practice tests and quizzes to help prepare for assessment.
• It’s credible. ServiceIQ is the workplace training specialist for hospitality, retail and related service sectors. Our online LCQ meets NZQA requirements
  and is endorsed by Hospitality New Zealand.
• It’s cost-effective. $179.00 incl. GST covers the course and assessment fees, and certificate. Plus, those travel times and cost savings too.

Click here to find more information on ServiceIQ's online LCQ