great service

This amazing one day course develops the skills to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of GREAT customer service and be a service star!

Provider:

Industry Training Solutions

Cost:

Standard rate $325.  Discount applies for Clubs New Zealand members, please refer to price list located in the Clubs New Zealand Resource Room for Clubs New Zealand Pricing and discount code.

Alternatively ask for a quote for a group to suit.

Duration of Course:

One Day

Key Subject Areas Include:

  • Develop a genuine enthusiastic "I can and will do" attitude
  • Effective communication skills, listening, verbal and body language
  • Strategies for dealing with difficult customers
  • Telephone skills
  • Develop skills to confidently provide effective "face to face" service
  • Personal presentation for the workplace

How to Book:

Industry Training SolutionsYou can book online at www.its.ac.nz or use the link below to go directly to the course dates for Customer Service

Customer Service Dates

To receive the exclusive member pricing you will need to use the discount code which is available on the price list in the Clubs New Zealand resource room.

Alternatively contact Industry Training Services directly on 0800 464 487.