An enhanced and upgraded version of the free e-learning tool ServeWise ( has been released, making it even more effective in assisting the training of frontline sellers and servers of alcohol.

The Health Promotion Agency (HPA) created ServeWise in collaboration with a range of stakeholders, including regulatory and industry partners, and launched it in 2016.  It uses vibrant and engaging game format with video and animation to provide a basic understanding of the Sale and Supply of Alcohol Act 2012, with a strong focus on intoxication, minors, server intervention and host responsibility.  The tool was developed in response to industry as well as regulatory agency demands for improved standards of training and the creation of a level playing field across On, Off and Club licensed premises.

More than 6,000 people have successfully completed the training since ServeWise was launched.  To ensure it continues to meet industry needs, HPA has now released an upgraded version following a full review of the tool with feedback from previous users.

The training is tailored to meet the specific needs of both sellers of alcohol in off-licensed settings (i.e. bottle stores and supermarkets), and servers of alcohol in on-licensed settings (i.e. bars, restaurants, cafes, clubs and entertainment venues).  The modules take approximately one hour to complete and are free of charge.

In ServeWise, learners can tailor their experience by selecting the role that best caters to their job of either 'serving alcohol' or 'selling alcohol'.  The training has five levels, with challenges to complete within each level.  These challenges are the skills a learner should have in order to do their job appropriately.  As learners successfully complete challenges, they, are given a high score toward the total, allowing them to see how well they are progressing.  3D animations and videos are used throughout the challenges.  The e-Learning was developed by internationally recognised e-Learning developers with expertise added from local industry experts and regulatory authorities.

To experience this new and upgraded training visit or for more information contact Mark Lyne at This email address is being protected from spambots. You need JavaScript enabled to view it.