Cancelled credit and manual payment procedures

The Department has recently been made aware of some issues with prize payments. There has been a report of a player leaving their winning machine and their prize being incorrectly paid out to a different player in their absence. There has also been a report of a player incorrectly claiming someone else’s cancelled credit from the bar.

System enhancements have enabled automation of cancelled credits. This means that players can now remain at the machine and press a button to signal to venue staff the payment is required.

If a player moves to another machine before venue staff enter the gaming room, and venue staff do not follow correct procedures, there is an increased risk that the correct player will not be identified. This leads to an increased risk of incorrect payments being made and venues having to pay out the prize again. Please remind venue staff to ensure they are correctly identifying the legitimate winner of a prize before paying out any money or cancelled credits.

The cancelled credit and manual payments procedures can be found in the Gambling Act (Class 4) Game Rules 2016 (see page 15, sections 22 and 23).

Reminder for clubs: use the new electronic forms and address for invoice payments

Editable PDF licensing application forms have been available on the Department website since 24 April 2017. The Department are still receiving the old paper forms from some clubs. Please ensure that you are using the new forms and that they are clear, legible and attached as a single PDF file (not separate files for each page) when they are emailed to the Department (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Once the Department has received your forms they will generate an invoice. This can be paid by direct credit (preferred) or by cheque. If paying by cheque please ensure that payment is sent, with remittance advice, to the address stated on the remittance advice slip: 

Accounts Receivable
Department of Internal Affairs
PO Box 130
Wellington 6140
New Zealand

Please note this is not the same address as the Gambling Compliance correspondence address on the top right of the invoices.

(SOURCE: The Department of Internal Affairs, Gambits:NOW, 10 July 2017)